Exceptional Customer Service
“Buy the seller before you buy the product” is a valuable principle that can used to guide purchases in both your business and personal life. By considering more than just the qualities of the product and also the seller, you can ensure you will get the support you need for success. Here are some top things about a seller to evaluate when considering purchasing from them.
Credentials and Certifications
If you are considering purchasing a product that needs to perform to a certain level, consider the certifications the product and seller have. Has your seller gone through the process of getting its products certified? These certifications and credentials can indicate the seller’s commitment to quality and durability.
Reputation and Reviews
Check out the internet to see if people are talking about the brand or their product. Which way is the conversation leaning? Ask the seller for references from current and past clients. These candid, unfiltered opportunities to ask questions can expose the real truth.
Experience and Expertise
How long has the seller been in business? How long have they made products similar to the one you are considering, whether in form or function? If a seller has been producing a certain kind of product, they likely have more industry knowledge and have had more time to work out the fine details.
Transparency and Communication
How well does the seller communicate? Sellers should be open and honest about their policies, pricing, and products. This should allow you to gain all of the information that you need to make an informed purchase, minimizing the chances of buyer’s remorse.
Willoughby Locking Systems’ Exceptional Customer Service
Willoughby Industries has been family-owned and operated since its founding in 1947. We have always seen our customers as an extension of our family, so we have always sought to do right by them. That is why customer service is not just a goal throughout Willoughby. It is a core principle that regulates everything, from how our products are engineered, to our order process and post-purchase support and everything in between.
Initial Inquiry
When you reach out to Willoughby Locking Systems, you are not sent to a robot or a call center. Instead, a helpful, friendly voice directs you to the best person for your question. When you reach your expert, they are committed to answering your questions and equipping you and your project for success. Willoughby Locking Systems experts have years of hands-on experience in the detention lock industry. They can help with a range of questions, including submittals, installation, maintenance, servicing, lock handing, troubleshooting, warranty questions, and more. You can contact us by filling out the contact form below, giving us a call at (800)428-4065, or sending us an email at locks@willoughby-ind.com.
Warranty and Post-Warranty Servicing
Prior to the founding of Willoughby Locking Systems, correctional partners across the country expressed how frustrating it could be to get their locks serviced, whether it was in or out of warranty. That is why when we decided to launch Willoughby Locking Systems, we decided to keep servicing in-house. This is in contrast to competitors who outsource their warranty services to third parties. In the unlikely scenario, you have to send a Willoughby Lock in for servicing, you are sending it back to the same factory it was made in, equipped with all of the parts it could need to make sure it gets back to you in a timely manner. You can learn more about our warranty policy here:
Why In-House Matters
Quality Control: By managing all processes internally, we are able to guarantee the quality of our parts and repairs. No lock leaves our facility without multiple experts having eyes and hands on it.
Reliability: Whether you purchase a Willoughby Lock today or 5 years from now, you can be confident the parts and build quality has not changed. We want you to be as satisfied with your choice to purchase a Willoughby Lock after a million actuations as the day you receive it.
Swift Resolution: We know when a lock goes down, it is imperative to get it back online as soon as possible. Our technicians are equipped with the parts and knowledge it takes to address issues when they arise to reduce downtime and in-facility inconveniences.
Willoughby Locking Systems: The Safe Choice
At Willoughby Locking Systems, we believe that exceptional customer service means a commitment to quality in design, materials and support. By managing all of these aspects internally, we know that our high expectations are met in every product and interaction. Our dedication to your success and our high quality materials sets Willoughby Locking Systems apart, allowing us to build a relationship with each customer based on their needs.